Sandy Groks My World

The two biggest helps early on this school year have been GLPI and Sandy. GLPI, I have discussed. It has proven popular with the staff already and is keeping me way more organized with trouble tickets than I have ever been before. For those who missed my previous post, GLPI is an open source CMDB and help desk application. The staff enters trouble tickets (I call them "requests") and I am able to priorize and work them.

This has been much better than the old "write it on scrap paper which I stuff in my pocket and then lose or run through the washer or (occasionally) actually work" system I used to use. Still, there are times when I am not at a computer and need to remember to do something. This is where Sandy has been a big help.

Sandy behaves as a virtual, electronic personal assistant. Email Sandy a list of things to remember and she reminds you about them by email, SMS, or Tweet. Tag each reminder with @todo and they are added to a Todo list. I've been pulling items from GLPI and entering them into Sandy then printing off a daily agenda of things to do. As I roam the halls working on tasks, I write in additional tasks as I learn of them. Then I sync up at the end of the day, completing tickets in GLPI and tasks in Sandy while adding tickets and tasks to both systems.

Of course it's still early in the year, but I'm feeling a little more in control of things with this system.

BONUS - If you set up a Jott account (Although I use the free account and it is enough for me, there are now accounts you can pay for if you need extra features), you can call Sandy and add things to your todo list. Just make sure to say "tag with todo" at the end of your message.